Complaints and Resolution

In accordance with Section 29(1) of the Education Act 2002, all maintained schools and maintained nursery schools must have and publish procedures to deal with all complaints relating to their school and to any community facilities or services that the school provides, for which there are no separate (statutory) procedures.
 
The difference between a concern and a complaint
A ‘concern’ may be treated as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

A complaint may be generally recognised as ‘an expression or statement of dissatisfaction however made, about actions taken or a lack of action’.

It’s in everyone’s interest that complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to follow formal procedures. Woodside Junior School takes informal concerns seriously and make every effort to resolve the matter as quickly as possible.  Please contact your class teacher, in the first instance, if you have any concerns regarding any aspect of your child's education or general well-being. 

However, there will be occasions when complainants want to raise their concerns formally. In those cases, please follow the complaints procedure as outlined in the policy.

 
Who can make a complaint?

The school does not limit complaints to parents or carers of pupils that are registered at Woodside Junior School. Anyone can make a complaint about any provision of facilities or services that the school provides, unless separate statutory procedures apply (such as exclusions or admissions). This includes:

  • parents or carers of children no longer at the school
  • members of the public

 

In accordance with administrative law principles, complainants should be given the opportunity to complete the complaints procedure in full, unless the school possess clear evidence that the complaint meets the serial complaint criteria.

 

Woodside Junior School has own distinct complaints procedures in place.