A complaint may be generally recognised as ‘an expression or statement of dissatisfaction however made, about actions taken or a lack of action’.
It’s in everyone’s interest that complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to follow formal procedures. Woodside Junior School takes informal concerns seriously and make every effort to resolve the matter as quickly as possible. Please contact your class teacher, in the first instance, if you have any concerns regarding any aspect of your child's education or general well-being.
However, there will be occasions when complainants want to raise their concerns formally. In those cases, please follow the complaints procedure as outlined in the policy.
The school does not limit complaints to parents or carers of pupils that are registered at Woodside Junior School. Anyone can make a complaint about any provision of facilities or services that the school provides, unless separate statutory procedures apply (such as exclusions or admissions). This includes:
In accordance with administrative law principles, complainants should be given the opportunity to complete the complaints procedure in full, unless the school possess clear evidence that the complaint meets the serial complaint criteria.
Woodside Junior School has own distinct complaints procedures in place.
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